Shipping policy

Shipping Policy

Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order cut-off time (e.g., “Orders placed before 12:00 ship same/next business day”).

  • Handling time (e.g., “1–2 business days”).

  • Busy periods (promos / month end).

  • Tracking will be provided when shipping commences. 

Shipping Rates and Estimates:

  • We offer standard and expedited shipping options. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • International Shipping: 5 - 10 business days.
  • International shipping rates may only be calculated post checkout. We will source the most cost-effective shipping method and send you a separate invoice for payment before shipping commences.

Shipping Locations:

  • We currently ship internationally.

  • If your country is not listed, please contact our customer service team for assistance.

Order Tracking:

  • You will receive a tracking number via email once your order has shipped. You can track your order using the link provided in the email.

International Shipping:

  • International shipments may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

Delivery Delays:

  • Please note that delivery times may be affected by factors beyond our control, such as carrier delays or customs processing. We will do our best to keep you informed in the event of any delays.

Missing or Lost Packages:

  • If your package is missing or lost, please contact our customer service team within 30 days of the expected delivery date. We will work with the carrier to resolve the issue.

Damaged in Transit

  • Time window to report damage (e.g., within 48 hours)

  • Evidence required (photos of box and product)

  • Remedy (replacement / refund / store credit)

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us:

  • If you have any questions or concerns about your order, please contact our customer service team at info@3dhbstudio.co.za or +2764 680 8478